Support Center

Find answers to common questions, troubleshooting tips, and ways to contact our support team.

Frequently Asked Questions

Troubleshooting

Translation isn't working

  • • Check that your language settings are correct (dashboard or #set).
  • • Make sure your native and target languages are different.
  • • Confirm you haven't exceeded the Free plan's daily limit.
  • • In group chats, ensure other members have completed their settings.
  • • If the issue persists, please contact support.

Translations feel unnatural

  • • Check that your tone and gender settings are appropriate.
  • • Enter complete sentences (avoid single words).
  • • Recent conversation history is considered when context is needed.
  • • Specialized terms or proper nouns may remain untranslated.
  • • Send us feedback to help improve translations.

Payment issues

  • • Verify your payment method on the Stripe checkout page.
  • • Ensure your card details are correct.
  • • Try another payment method.
  • • Contact your bank about authentication issues.
  • • Reach out to our support team.

Contact support

  • • Contact us via the support menu in the LINE app
  • • Email us at contact@raku.chat

Still Need Help?

Can't find what you're looking for? Contact our support team directly.

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